How to File a Lawsuit Against a Casino

How to File a Lawsuit Against a Casino

Casinos operate under strict regulations, but mistakes happen and patrons can get hurt or treated unfairly. If you’ve experienced an injury, been denied legitimate winnings, or faced deceptive practices at a casino, you have legal options. Filing a lawsuit against a casino requires understanding valid legal claims, navigating jurisdiction issues, and following specific court procedures to protect your rights and seek compensation.

The process involves several key steps, from establishing legal grounds to gathering evidence and working with an attorney. You’ll need to identify whether your claim involves negligence, breach of contract, or unlawful practices. Each type of claim has different requirements for proof and compensation.

This guide walks you through everything you need to know about suing a casino. You’ll learn about jurisdiction requirements, special challenges with tribal casinos, how to document your case, and what to expect during litigation or settlement negotiations. Whether you’re dealing with a physical injury, financial dispute, or online casino issue, understanding the legal process helps you make informed decisions about your case.

A lawyer and a client discussing legal documents at a desk with a casino building visible through a window in the background.

Establishing Legal Grounds to Sue a Casino

Before filing a casino lawsuit, you need to establish valid legal grounds for your claim. Courts require specific evidence showing how the casino violated legal duties or contractual obligations, and you must demonstrate measurable damages resulting from these violations.

Personal Injury and Premises Liability Claims

Casinos must maintain safe environments for all visitors. When they fail to do this, you can file premises liability claims for injuries that occur on their property.

Common personal injury claims against casinos include slip-and-fall accidents on wet floors, trips over damaged carpeting, inadequate lighting in parking areas, and injuries from falling objects or poorly maintained equipment. You must prove the casino knew about the dangerous condition or should have known through regular inspections.

Your personal injury claims require four elements: the casino owed you a duty of care as a guest, they breached this duty through negligence, the breach directly caused your injury, and you suffered actual damages. Damages can include medical bills, lost wages, rehabilitation costs, and compensation for pain and suffering.

Documentation strengthens your case significantly. Take photos of the hazard, collect witness contact information, file an incident report with casino security, and seek immediate medical attention to create a record of your injuries.

Breach of Contract and Unfulfilled Agreements

A breach of contract occurs when a casino fails to honor its written or implied agreements with you. These disputes often involve unpaid winnings, loyalty program benefits, or promotional offers that casinos refuse to fulfill.

You need to prove three elements for breach of contract claims: a valid contract existed between you and the casino, the casino failed to meet specific terms of that contract, and you suffered financial damages as a result. Contracts can include player rewards agreements, tournament entry terms, or promotional materials.

Common examples include casinos refusing to pay jackpots by claiming machine malfunctions, failing to provide advertised bonuses, or canceling comp points without notice. Review the casino’s terms and conditions carefully, as these documents often contain disclaimers limiting liability. Courts will examine whether these terms were clearly disclosed and if they were applied fairly in your situation.

Negligence and Duty of Care

Negligence claims focus on a casino’s failure to exercise reasonable care in protecting you from foreseeable harm. This differs from premises liability by covering a broader range of situations beyond just property conditions.

Casinos have a duty of care to provide adequate security, serve alcohol responsibly, maintain gaming equipment properly, and protect guests from known dangers. If you’re assaulted due to inadequate security or injured by faulty equipment, negligence may apply.

You must demonstrate the casino’s actions fell below accepted industry standards. Expert testimony often helps establish what reasonable care looks like in casino operations. The casino may argue you contributed to your own injury, which can reduce your damages under comparative negligence rules in many states.

Unfair, Deceptive, or Illegal Practices

Consumer protection laws prohibit casinos from engaging in deceptive advertising, false advertising, and other unfair and deceptive practices. These violations give you legal grounds to sue even without physical injury.

Examples include rigged gaming machines, misleading marketing about odds or payouts, hidden fees, and violations of gaming regulations. State consumer protection statutes allow you to recover actual damages plus additional penalties. Gaming commissions regulate casino operations strictly, and violations of these rules strengthen your case.

You need evidence showing the casino intentionally misled you or violated specific regulations. This can include promotional materials, screenshots of misleading claims, witness statements, and expert analysis of gaming equipment. Some consumer protection laws provide for attorney’s fees if you win, making it easier to find legal representation.

Federal laws like the Indian Gaming Regulatory Act govern tribal casinos differently. These properties may have sovereign immunity protections that limit your ability to sue unless the tribe waived immunity through gaming compacts with the state.

A lawyer and a client reviewing legal documents together in an office.

Jurisdiction, Venue, and Statute of Limitations

Filing a lawsuit against a casino requires understanding where you can legally file your case and how much time you have to do it. These rules vary based on where the casino is located, where you live, and what type of claim you’re bringing.

Identifying Proper Jurisdiction and Venue

Jurisdiction refers to which court has the legal authority to hear your case. Venue determines the specific location where you must file.

Most casino lawsuits belong in state court. You typically need to file in the state where the casino is located. For a Las Vegas casino injury case, this means Nevada state court.

The county matters too. If your injury happened at a casino in Clark County (Las Vegas), you would file in Clark County District Court. You cannot simply choose a county that’s more convenient for you.

Federal court may be an option if your case involves different states and meets specific dollar amount requirements. For example, if you live in California and want to sue a Nevada casino for damages over $75,000, you might qualify for federal court.

A Las Vegas casino injury attorney can determine which court has jurisdiction over your specific case. Getting this wrong can result in dismissal of your lawsuit.

Understanding Statute of Limitations

The statute of limitations sets a deadline for filing your lawsuit. Once this time expires, you lose your right to sue.

Nevada’s statute of limitations for personal injury cases is two years from the date of injury. If you were injured at a casino on January 1, 2025, you must file by January 1, 2027.

Different claims have different timeframes:

  • Personal injury: 2 years
  • Property damage: 3 years
  • Breach of contract: 4-6 years depending on contract type
  • Fraud: 3 years from discovery

Missing the deadline usually means your case is permanently barred. Courts rarely grant exceptions.

Forum Selection Clauses in Casino Contracts

Many casinos include forum selection clauses in their agreements. These clauses specify where any lawsuits must be filed.

You might encounter these clauses when you sign up for a player’s club card or agree to promotional terms. A typical clause might state: “Any disputes must be filed in Clark County, Nevada courts.”

These clauses are generally enforceable. Even if you live in another state, you may be required to file your lawsuit in the location specified in the contract.

Some clauses also require arbitration instead of court proceedings. This means you give up your right to a jury trial. Read all casino agreements carefully before signing them.

A lawyer and client reviewing legal documents at a desk with a blurred casino visible through a window in the background.

Challenges With Tribal and Native American Casinos

Tribal casinos operate under different legal rules than commercial casinos because of sovereign immunity protections. You may need to follow tribal court procedures or meet requirements set in gaming compacts before you can file your claim.

Sovereign Immunity and Limitations

Sovereign immunity is a legal protection that prevents you from suing Native American tribes without their permission. This doctrine applies to tribal casinos operating on tribal lands. The Indian Gaming Regulatory Act governs gaming operations on these lands but does not eliminate sovereign immunity.

You cannot automatically file a lawsuit against a tribal casino in state or federal court. Your case may be dismissed immediately if the tribe has not waived its immunity. Some tribes waive immunity for specific types of claims through their gaming compacts with the state.

Common situations where immunity may be waived include:

  • Personal injury claims on casino property
  • Employment disputes
  • Contract violations with non-tribal businesses

You need to check if the tribe has waived immunity for your specific type of claim. Even when a waiver exists, it may include dollar limits on damages or time limits for filing. If no waiver applies, you may need to file a complaint with the tribal gaming commission or pursue mediation instead of a lawsuit.

Gaming Compacts and Tribal Court Procedures

Gaming compacts are legal agreements between tribes and state governments that outline how gaming operations work. Your ability to sue depends on what these compacts say about dispute resolution. Many compacts specify which claims can be brought and where you must file them.

You may be required to file your claim in tribal court rather than state or federal court. Tribal courts have their own rules and procedures that differ from what you might expect. These courts apply tribal law, which may have different standards for proving your case or calculating damages.

Some compacts require arbitration or mediation before you can file a lawsuit. You should review the compact terms carefully or consult an attorney with tribal law experience. Filing fees, evidence rules, and appeal rights can vary significantly in tribal courts compared to state courts.

Gathering Evidence and Documenting Damages

Building a strong case against a casino requires detailed evidence and clear documentation of your losses. Strong evidence directly supports your claims and helps establish what happened and what damages you suffered.

Collecting Physical Evidence and Records

Start gathering evidence immediately after an incident occurs. Take photos of the accident scene from multiple angles, including any hazards like wet floors, broken equipment, or poor lighting. If you were injured in a slip and fall, photograph the exact spot where you fell and any warning signs that were missing or inadequate.

Request copies of incident reports filed with casino security or management. These reports create an official record of what happened. Save all medical records, including emergency room visits, doctor’s appointments, diagnostic tests, and treatment plans. Keep receipts for medications, medical equipment, and any other expenses related to your injuries.

Collect any physical items related to your casino accident claim. This might include torn clothing, broken personal items, or defective casino equipment. Store surveillance footage if the casino provides it, or request it in writing as soon as possible before it gets deleted.

Save all written communications with the casino, including emails, letters, and text messages. Document phone calls by writing down the date, time, person you spoke with, and what was discussed. Keep your casino membership cards, loyalty program statements, and any promotional materials that relate to your claim.

Securing Witness Statements

Identify people who saw the incident happen. Get their full names, phone numbers, and addresses while still at the scene. Witnesses may be other casino patrons, employees, or security personnel.

Ask witnesses to write down what they saw as soon as possible. Memory fades quickly, so immediate statements are more reliable. Written statements should include specific details about the conditions, what they observed, and the exact time of the incident.

Casino employees can be valuable witnesses, but they may face pressure from their employer. If an employee agrees to provide a statement, document it promptly. Some witnesses may be willing to give recorded statements or testify later in depositions.

Assessing and Documenting Damages

Track all financial losses related to your casino accident claim. Medical expenses include hospital bills, doctor visits, physical therapy, prescription costs, and future medical care needs. Calculate lost wages by documenting missed work days and any reduction in earning capacity.

Document non-economic damages that affect your quality of life. Keep a daily journal describing your pain levels, physical limitations, and emotional distress. Note activities you can no longer do and how injuries impact your relationships and daily routine.

Gather proof of property damage if your belongings were damaged or destroyed. This includes repair estimates, replacement costs, and receipts for new items. For breach of contract claims, document the promised benefits and what the casino actually provided.

Types of Damages to Document:

  • Medical bills and treatment costs
  • Lost wages and reduced earning potential
  • Property damage and replacement costs
  • Pain and suffering
  • Emotional distress
  • Loss of enjoyment of life

Working With Legal Representation

An attorney with casino litigation experience can navigate complex gaming regulations and liability laws that most general practice lawyers don’t encounter regularly. The right legal representation becomes essential when casinos often have experienced legal teams defending their interests.

Choosing a Casino Injury Attorney

Look for attorneys who have handled casino-specific cases rather than general personal injury lawyers. Casino litigation involves unique challenges like gaming regulations, premises liability on casino property, and corporate structures that differ from typical injury claims.

Ask potential attorneys about their track record with casino cases. Find out how many similar cases they’ve handled and what outcomes they achieved. Many attorneys offer free consultations where you can discuss your case details and evaluate their expertise.

Key qualifications to consider:

  • Experience with premises liability in gaming establishments
  • Knowledge of state gaming commission regulations
  • Track record of settlements or verdicts against casinos
  • Familiarity with tribal casino law if applicable

Most casino injury attorneys work on a contingency fee basis. This means you pay nothing upfront and the attorney receives a percentage (typically 33-40%) only if you win your case or reach a settlement.

Role of Personal Injury Lawyers

Your personal injury lawyer handles all legal procedures from filing the initial complaint through trial or settlement negotiations. They draft the complaint document, gather evidence like surveillance footage and accident reports, and ensure all court deadlines are met.

The attorney conducts discovery to obtain critical evidence from the casino. This includes requesting internal incident reports, maintenance records, and employee training documents. They also take depositions from witnesses and casino staff to build your case.

Your lawyer evaluates settlement offers and advises whether accepting or proceeding to trial serves your best interests. They calculate damages including medical expenses, lost wages, and pain and suffering to determine fair compensation. If the case goes to trial, they present evidence and argue your position before the court.

Steps to Filing a Lawsuit Against a Casino

Once you establish valid grounds for legal action, the lawsuit process involves three main stages: preparing and submitting your complaint, ensuring the casino receives proper notice, and gathering evidence through formal legal procedures. Each step requires attention to specific legal requirements and deadlines.

Drafting and Filing the Complaint

Your complaint is the official document that starts your lawsuit. It must clearly state what happened, why the casino is responsible, and what damages you suffered. Include specific details like dates, locations, and the names of casino employees involved in the incident.

The complaint needs to list your legal claims with supporting facts. For breach of contract claims, attach copies of relevant agreements or promotional materials. For negligence cases, describe how the casino failed to maintain safe conditions. You must also specify the amount of compensation you seek.

You’ll file the complaint with the appropriate court along with required filing fees, which typically range from $100 to $400. The court clerk assigns a case number and creates a timeline for the defendant’s response. Working with an attorney helps ensure your complaint meets all technical requirements and includes the strongest possible arguments for your case.

Service of Summons and Casino Response

After filing a lawsuit, you must serve the casino with a copy of your complaint and a summons through proper legal channels. The summons informs the casino they’re being sued and must respond within a specific timeframe, usually 20 to 30 days. You cannot deliver these documents yourself—you need a neutral third party like a professional process server or sheriff.

The casino will typically respond by filing an answer that admits or denies each allegation in your complaint. They may also raise defenses such as arguing you contributed to your own injury or that you waited too long to file. Alternatively, they might file preliminary motions to dismiss your case, claiming issues like improper venue or lack of jurisdiction.

Discovery Phase and Pre-Trial Motions

Discovery is when both sides exchange information and evidence related to the case. You can request documents like surveillance footage, incident reports, maintenance records, and employee training materials. The casino must provide these materials unless they have valid legal objections.

Common discovery methods include:

  • Depositions: Recorded interviews under oath with witnesses and casino staff
  • Interrogatories: Written questions the casino must answer in writing
  • Requests for admission: Statements the casino must confirm or deny

Pre-trial motions can shape or resolve your case before trial. The casino might file a motion for summary judgment, arguing no trial is needed because the facts clearly favor them. You can also file motions to compel if the casino refuses to provide requested evidence. These motions require court hearings where judges make rulings that affect how your case proceeds.

Negotiation, Mediation, Arbitration, and Settlement

Before your casino lawsuit goes to trial, you will likely encounter several dispute resolution methods. Casino cases often involve contractual arbitration clauses that can significantly impact your legal options and the path your case takes.

Settlement Negotiation Strategies

Settlement negotiations allow you to resolve your casino dispute without going to court. You and the casino work together, often through your lawyers, to reach an agreement both sides can accept.

Key negotiation tactics include:

  • Documenting all evidence of your claim before starting talks
  • Calculating your total damages including lost winnings, expenses, and any harm suffered
  • Understanding the casino’s potential defenses and weak points
  • Setting a minimum acceptable settlement amount privately
  • Remaining willing to compromise while knowing your bottom line

Most casino lawsuits settle during negotiations. This saves you time and money compared to a full trial. You maintain control over the outcome instead of leaving the decision to a judge or jury.

Settlement amounts typically reflect the strength of your evidence and the costs the casino faces in continuing the litigation. Casinos often prefer settling to avoid negative publicity and ongoing legal fees.

Mediation and Alternative Dispute Resolution

Mediation involves a neutral third person who helps you and the casino reach an agreement. The mediator does not decide your case but guides discussions between both sides.

The mediation process usually takes a half day to a full day. You meet with the mediator who explains the process and goals. Each side presents their view of the dispute without interruption.

The mediator then holds private meetings with each party in separate rooms. During these private caucuses, the mediator discusses strengths and weaknesses of your case and exchanges settlement offers. This back-and-forth continues until you reach an agreement or time runs out.

If you settle during mediation, you sign a written agreement that becomes an enforceable contract. If mediation fails, you can still proceed with your lawsuit. Courts often require mediation before trial because it successfully resolves many disputes at lower cost than litigation.

Arbitration Clauses in Casino Agreements

Many casino player cards, membership agreements, and promotional terms contain arbitration clauses. These clauses require you to resolve disputes through arbitration instead of court.

Arbitration differs from mediation in critical ways:

  • An arbitrator makes a binding decision like a judge
  • You usually cannot appeal the arbitrator’s decision
  • The process is private and confidential
  • Arbitration typically costs less than a full trial

You might have agreed to arbitration without realizing it when you signed up for casino services. Check any paperwork you signed or online terms you accepted. These clauses often specify which arbitration organization will handle disputes and what rules apply.

Some arbitration clauses are mandatory and enforceable, while courts may reject others as unfair. An attorney can review your specific arbitration agreement to determine if it applies to your case and whether you can challenge it. The decision to arbitrate is usually made in the original contract, not after the dispute arises.

Filing Claims Against Online Casinos

Online casinos operate across borders and digital platforms, creating unique legal challenges related to jurisdiction, consumer protection, and identifying deceptive practices. Understanding where these businesses are licensed and how gambling regulations apply is essential before taking legal action.

Regulatory and Jurisdictional Issues

Online gambling sites often operate from jurisdictions with favorable gaming laws, which can make filing lawsuits more complex than cases against physical casinos. The location where the casino holds its license determines which laws and regulatory bodies have authority over disputes.

Many online casinos are licensed in places like Malta, Gibraltar, or offshore locations. You may need to file your claim in the casino’s home jurisdiction rather than where you live. Some licensing agreements allow players to use alternative dispute resolution through the regulatory body that issued the casino’s license.

Check the casino’s website footer or terms of service to identify its licensing authority. Licensed operators must follow specific rules set by their regulatory commission. You can file complaints directly with these bodies, such as the Malta Gaming Authority or the UK Gambling Commission.

If the online casino operates without a valid license, your legal options become more limited. Unlicensed sites lack regulatory oversight, making it harder to recover funds or enforce judgments.

Consumer Protection for Online Gambling

Consumer protection laws vary significantly based on where the online casino is licensed and where you reside. Some countries prohibit online gambling entirely, which can affect your ability to pursue legal claims.

In jurisdictions where online gambling is legal and regulated, you have stronger consumer protections. These may include requirements for fair gaming software, secure payment processing, and transparent terms and conditions. Regulated casinos must maintain player funds separately from operating capital.

Payment disputes are common issues with online casinos. If the site refuses to process withdrawals or freezes your account without valid reasons, document all transactions and communications. Many credit card companies and payment processors offer chargeback options for unauthorized or fraudulent transactions.

Keep records of deposits, bets, winnings, and any correspondence with customer service. Screenshots of account balances and game histories serve as crucial evidence. Your bank statements should match the casino’s transaction records.

Unfair Practices and Misleading Promotions

Online casinos sometimes engage in unfair and deceptive practices through bonus offers with hidden terms or impossible wagering requirements. Misleading promotions might advertise free money or guaranteed wins while burying restrictive conditions in fine print.

Common deceptive practices include changing bonus terms after you accept them, rigging game outcomes, or refusing to honor advertised promotions. Some sites manipulate payout percentages or use software that doesn’t match claimed return-to-player rates.

You have grounds for legal action if the casino:

  • Advertises bonuses with terms that make claiming winnings impossible
  • Changes withdrawal limits or payment methods without notice
  • Closes accounts and confiscates funds without valid explanation
  • Uses rigged or unfair gaming software

Document the specific promotion as it appeared when you signed up. Compare the advertised terms to what the casino later enforced. Regulators take misleading promotions seriously and may investigate complaints that show patterns of deceptive behavior.

Consumer protection agencies in your jurisdiction may accept complaints about unfair and deceptive practices even if the casino operates elsewhere. These agencies can sometimes pressure licensed operators to resolve disputes or face regulatory consequences.

Frequently Asked Questions

Casino lawsuits involve specific legal procedures, costs, and requirements that vary based on the type of claim. Understanding these details helps you prepare for the legal process and set realistic expectations.

What steps should be taken to sue a casino for discrimination?

You need to first document all incidents of discrimination with dates, times, witnesses, and any supporting evidence like emails or photos. File a complaint with the Equal Employment Opportunity Commission (EEOC) or your state’s civil rights agency within 180 days of the incident. The agency will investigate your claim and issue a “right to sue” letter if they find merit or cannot resolve the dispute.

After receiving the right to sue letter, you have 90 days to file a lawsuit in court. Your complaint must identify the type of discrimination, such as race, gender, age, or disability-based treatment. You should also explain how the casino’s actions violated federal or state anti-discrimination laws.

Legal representation with experience in discrimination cases strengthens your position. Your attorney will help gather evidence, interview witnesses, and build a case showing the casino treated you differently based on a protected characteristic.

Can an individual legally challenge a casino for negligence, and what are the prerequisites?

You can sue a casino for negligence if you suffered harm due to their failure to maintain a safe environment. You must prove four elements: the casino owed you a duty of care, they breached that duty, the breach directly caused your injury, and you suffered actual damages. Common negligence cases include slip-and-fall accidents, inadequate security leading to assault, or injuries from poorly maintained equipment.

You need to report the incident to casino management immediately and request an incident report. Take photos of the hazard that caused your injury and collect contact information from witnesses. Seek medical attention right away, as medical records provide crucial documentation of your injuries and their connection to the casino’s negligence.

The statute of limitations for negligence claims is typically two to three years, depending on your state. You must file your lawsuit within this timeframe or lose your right to pursue compensation. Casinos often have surveillance footage that can support your claim, so your attorney should request this evidence quickly before it gets deleted.

What are the typical legal fees associated with filing a lawsuit against a casino?

Personal injury attorneys typically work on a contingency fee basis, meaning they receive 33% to 40% of your settlement or award. You pay nothing upfront, and the attorney only gets paid if you win. This arrangement makes legal representation accessible even if you cannot afford hourly attorney fees.

Court filing fees range from $100 to $400, depending on the jurisdiction and type of case. Additional costs include service of process fees ($50 to $100), expert witness fees ($200 to $500 per hour), deposition costs ($300 to $1,000), and document copying or court reporter services. These expenses can total several thousand dollars as the case progresses.

Some attorneys advance these costs and deduct them from your final settlement. Others require you to pay costs as they arise, separate from the contingency fee. Always clarify the fee structure and cost responsibilities in your written agreement with your attorney.

Under what circumstances can one sue an online casino, and what should be considered?

You can sue an online casino for refusing to pay legitimate winnings, rigging games, or violating consumer protection laws. Your ability to pursue legal action depends on where the casino operates and whether it holds proper licensing. Many online casinos operate in offshore jurisdictions, making lawsuits more complicated and sometimes impossible to enforce.

Check the casino’s terms of service for forum selection clauses that specify where disputes must be resolved. These clauses may require arbitration or litigation in foreign countries, which increases costs and complexity. Some online casinos lack proper licensing, which means they operate illegally and may not be subject to any regulatory oversight.

Your location matters significantly for legal action. Some states prohibit online gambling, which could affect your ability to recover losses or winnings through the court system. Document all transactions, communications, and gameplay records before filing a complaint with the casino’s licensing authority or pursuing legal action.

How are casino lawsuit settlements generally determined and what factors influence the amount?

Settlement amounts depend on your actual damages, including medical bills, lost wages, pain and suffering, and any permanent disability. Casinos evaluate the strength of your evidence, the likelihood you will win at trial, and the potential cost of defending the lawsuit. Clear liability with strong documentation typically results in higher settlement offers.

The severity of your injuries significantly impacts settlement value. Minor injuries with quick recovery periods might settle for a few thousand dollars, while catastrophic injuries requiring ongoing care can reach six or seven figures. Casinos also consider whether punitive damages might apply if their conduct was particularly reckless or intentional.

Your willingness to go to trial affects settlement negotiations. Casinos may offer more if you demonstrate serious commitment to pursuing the case through litigation. The cost of taking a case to trial often motivates both parties to settle, as trial expenses and uncertain outcomes make settlement more appealing than continued litigation.

What precedents exist regarding successful lawsuits against casinos?

Negligent security cases have resulted in substantial verdicts when casinos failed to protect patrons from foreseeable harm. Courts have awarded millions of dollars to victims of assaults in parking garages or hotel areas where the casino knew about previous criminal activity but did not increase security measures. These cases establish that casinos must take reasonable steps to prevent harm to guests.

Slip-and-fall lawsuits have succeeded when plaintiffs proved the casino knew about dangerous conditions and failed to fix them or warn guests. A landmark case resulted in a $3.5 million award after a patron slipped on a wet floor with no warning signs in a high-traffic area. Surveillance footage showing casino staff walking past the hazard without addressing it strengthened the plaintiff’s case.

Wrongful withholding of winnings has led to successful lawsuits when casinos claimed machine malfunctions without proper evidence. Courts have ruled that casinos cannot simply refuse to pay jackpots by citing technical errors without proving the malfunction actually occurred. Some cases resulted in not only payment of the winnings but also punitive damages for bad faith conduct by the casino.

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